FAQ
What is "all-over print" (AOP)?
AOP is sublimation printing, your design is fused into 100% polyester fabric using heat + dye, covering the entire shirt body and sleeves edge-to-edge. Unlike screen-print or decals, it never cracks, peels, or fades, even after 100+ washes.
Can I customize with my company name + phone?
Yes, that’s the whole point. Send us your logo, phone, services, website, and social handles. Our designer will lay them out across the front + back + sleeves and send you a free mockup within 24 hours.
Is there a minimum order?
No. Order 1 shirt or 100, same per-unit price, same free design service.
How long until I receive my shirts?
After you approve the mockup (24h): printing 3. 5 business days + shipping 7. 15 business days = 10. 20 business days total. Rush orders (3. 4 days total) available for a small upcharge.
What sizes do you offer?
S, M, L, XL, 2XL, 3XL, 4XL, 5XL (all garments). We use US athletic-fit polyester, see our size chart for chest + body measurements.
How do I order multiple sizes for my crew?
Just add the product to cart, pick the size, click "Continue Shopping" and add the same product again at a different size. Or message us your size mix and we’ll send you a single invoice.
Do you print on hoodies, polos, t-shirts too?
Yes, full AOP sublimation on t-shirts, long-sleeve tees, polos, sweatshirts, hoodies, zip-hoodies and tank tops. Browse our full catalog.
What if I don’t have a logo yet?
No problem, our designer can mock up a simple logo from your business name and tagline for free. You own the artwork once approved.
Where do you ship?
Worldwide: US, Canada, UK, EU, Australia and New Zealand. Orders over $85 ship free to the US, Canada, UK, Australia and New Zealand (EU flat $9.99); international duties/VAT (if any) are paid by the recipient.
What if I enter the wrong shipping address?
Please double-check your shipping address at checkout. If a parcel is returned or undeliverable because the address was wrong or incomplete, any extra costs to recover, correct or reship it are the customer’s responsibility. Contact us as soon as you spot a mistake and we will help where we can.
What’s your return policy?
Every item is custom-printed to order, so we do not accept returns or exchanges (including sizing). Defective or damaged items get a free remake or refund within 14 days (send a photo). Orders can be cancelled within 6 hours before production. Please check the size chart before ordering, see our refund policy.
Will the print fade in the wash?
No. Sublimation dye becomes part of the fabric itself. We’ve washed sample shirts 150+ times and the colors stay vivid. Wash inside-out on cold for extra longevity.
Is the polyester comfortable in summer?
Yes, it’s "cool polyester," a lightweight moisture-wicking blend. Cooler than cotton, dries faster, doesn’t stick to skin in 95°+ heat.
Can I see my design before paying?
Payment is made at checkout when you place your order, then we design your mockup, and production starts only after you approve it. Unlimited free revisions, production never starts until you’re happy with the layout.
Do you offer crew discounts?
Yes, bulk pricing kicks in automatically: 5+ items 5% off, 10+ items 10% off, 15+ items 15% off. Reach out for large crew quotes.
How do I contact you?
Email support@thecustomvibe.com or use our contact form. Our support team is online 9 PM. 1 PM US Eastern (1:00. 17:00 UTC), every day, we usually reply within a few hours.
