FAQ | TCV

Frequently asked questions

What is The Custom Vibe?

The Custom Vibe is an online custom-apparel store operated by HyperEcom LLC. We do not operate a public retail storefront. Market information is current.

Are products kept in stock?

No. Products are made to order after checkout and design approval. We do not keep finished inventory at our registered business address.

Where are orders produced and shipped from?

Approved orders are produced and shipped by third-party fulfillment partners. Current shipments may originate internationally, including China. Production location, shipment origin, carrier and last-mile provider vary by product and destination.

Can I see my design before production?

Yes. Payment is made at checkout, then our team prepares a digital mockup. Production starts only after you approve the design.

How long does an order take?

Production and delivery estimates are shown on the product page, at checkout or in the order confirmation. Made-to-order production, design revisions, carrier delays and customs processing can affect delivery time. Tracking is emailed after dispatch.

Can I order different sizes?

Yes. Add each required size to the cart separately. Review the product size chart before ordering because custom-made items generally cannot be exchanged for sizing mistakes.

What is the return policy?

Because products are made to order, change-of-mind returns and exchanges are generally not accepted. Damaged, defective or incorrect items are covered as described in our refund policy. Contact support before sending any return.

Do international taxes or duties apply?

Customs duties, import taxes or local fees may apply depending on the destination and shipment origin. Unless checkout states otherwise, these charges are the recipient's responsibility.

How do I contact support?

Email support@thecustomvibe.com, call +1 (213) 465-3613, or use our contact form.