FAQ
What is "all-over print" (AOP)?
AOP is sublimation printing — your design is fused into 100% polyester fabric using heat + dye, covering the entire shirt body and sleeves edge-to-edge. Unlike screen-print or decals, it never cracks, peels, or fades — even after 100+ washes.
Can I customize with my company name + phone?
Yes — that’s the whole point. Send us your logo, phone, services, website, and social handles. Our designer will lay them out across the front + back + sleeves and send you a free mockup within 24 hours.
Is there a minimum order?
No. Order 1 shirt or 100 — same per-unit price, same free design service.
How long until I receive my shirts?
After you approve the mockup (24h): printing 3–5 business days + shipping 2–5 business days = 5–10 days total. Rush orders (3–4 days total) available for a small upcharge.
What sizes do you offer?
S, M, L, XL, 2XL. We use US athletic-fit polyester — see our size chart for chest + body measurements.
How do I order multiple sizes for my crew?
Just add the product to cart, pick the size, click "Continue Shopping" and add the same product again at a different size. Or message us your size mix and we’ll send you a single invoice.
Do you print on hoodies, polos, t-shirts too?
Yes — full AOP sublimation on hoodies, zip-hoodies, polos, short-sleeve tees, and long-sleeve tees. Browse our full catalog.
What if I don’t have a logo yet?
No problem — our designer can mock up a simple logo from your business name and tagline for free. You own the artwork once approved.
Where do you ship?
United States only at the moment. Free shipping on orders over $100.
What’s your return policy?
30-day money-back guarantee on stock products. Custom-printed shirts cannot be returned, but if the print is defective or the fabric tears we’ll reprint or refund at no cost — see our refund policy.
Will the print fade in the wash?
No. Sublimation dye becomes part of the fabric itself. We’ve washed sample shirts 150+ times and the colors stay vivid. Wash inside-out on cold for extra longevity.
Is the polyester comfortable in summer?
Yes — it’s "cool polyester," a lightweight moisture-wicking blend. Cooler than cotton, dries faster, doesn’t stick to skin in 95°+ heat.
Can I see my design before paying?
You pay AFTER you approve the mockup. We never charge until you’re happy with the layout.
Do you offer crew discounts?
Yes — bulk pricing kicks in at 3+ units of any single product. Reach out for crew quotes of 10+ shirts.
How do I contact you?
Email hello@thecustomvibe.com or use our contact form. We respond within 4 business hours, M–F 9am–6pm CST.