Shipping policy

The Custom Vibe — Shipping Policy

Thank you for choosing The Custom Vibe (thecustomvibe.com). Clear flat rates and delivery expectations for every country we serve.

Estimated Order Timeline

Production: 3–5 business days.
Shipping: 7–15 business days after production is complete.
Estimated total: 10–20 business days from order confirmation.

1. Production & Processing Time

Every garment is made to order. Production takes 3–5 business days from order confirmation. Bulk orders (10+ units) may add 1–2 business days. Orders placed Saturday or Sunday begin production on Monday.

2. Shipping Rates

• Standard shipping: a flat $5.99 to the United States, Canada, the United Kingdom, Australia and New Zealand — and a flat $9.99 to all EU countries.
• Free shipping on crew orders of 5+ items, to any country.
Your rate is always shown at checkout before you pay.

3. Shipping & Delivery Time

After production is complete, standard shipping takes 7–15 business days. Delivery times are estimates and may vary slightly due to the destination, carrier delays, customs or peak seasons.

4. Duties & Import Taxes

For destinations outside the United States, any duties or import taxes are the responsibility of the recipient where applicable.

5. Tracking

You will receive a shipping confirmation email with carrier tracking once your order ships — via USPS/UPS or DHL/local post depending on destination.

6. P.O. Boxes

We ship to P.O. Boxes for standard orders; a physical street address is recommended for the fastest delivery.

7. Lost or Damaged in Transit

If your package is lost or arrives damaged, email support@thecustomvibe.com within 14 days of the expected delivery date with your order number and photos. We will file a carrier claim and replace your order at no cost.

8. Address Errors

Double-check your shipping address before checkout. Returns due to incorrect addresses incur a re-shipping fee.

Questions? support@thecustomvibe.com — support hours 9 PM – 1 PM US Eastern (1:00–17:00 UTC), every day.