Shipping policy
The Custom Vibe Shipping Policy
The Custom Vibe is an online made-to-order custom-apparel store operated by HyperEcom LLC. We do not operate a retail storefront or keep finished inventory at our registered business address.
1. Made-to-order production
After checkout, our team prepares a digital mockup for approval. Production begins only after the customer approves the design. Typical production takes 3–5 business days after approval. Design revisions, large orders and peak periods may require additional time.
2. Fulfillment location and shipment origin
Approved orders are manufactured and shipped by third-party fulfillment partners. Current shipments may originate outside the United States, including China. The production location, shipment origin, carrier and last-mile provider can vary by product and destination. The registered HyperEcom LLC business address is not a warehouse or customer-return location.
3. Shipping rates and delivery estimates
The shipping charge and available service are shown at checkout before payment. Current standard US shipping is $5.99. Free US shipping applies to orders over $85. For destinations outside the United States, available rates are shown at checkout; promotional thresholds apply only when expressly displayed.
Typical production takes 3–5 business days after design approval, followed by 7–15 business days in transit. Estimated total delivery time is 10–20 business days after design approval. All production and delivery times are estimates, not guarantees. Customs processing, destination, address quality, carrier disruptions and peak seasons can cause delays.
Australia — timing from order placement: For orders delivered to Australia, normal order-to-carrier handling, including the design/mockup process, design approval and production, takes 5–8 business days from order placement. Standard transit then takes 7–15 business days, giving a typical total of 12–23 business days from order placement. These are estimates, not guaranteed delivery dates. The 3–5-business-day production estimate above is included in this handling time, not additional to it.
4. Tracking and carriers
A shipping confirmation email with tracking is sent after dispatch. Carriers and last-mile providers vary by route and destination. Tracking may take several business days to update after the parcel enters the carrier network.
5. Duties, taxes and import fees
Customs duties, import taxes or local handling fees may apply depending on the destination and shipment origin. Unless checkout expressly states that these charges are included, they are the recipient's responsibility.
EU Crew Uniform orders: our fulfillment arrangement includes standard import and clearance charges in the delivered cost. If a carrier requests an additional import or clearance payment, contact support@thecustomvibe.com with your order number and the notice so we can check it with our fulfillment partner before you pay. This arrangement applies only to Crew Uniform orders delivered to the EU. Other products and destinations remain subject to the general guidance above; any taxes collected at checkout are listed before payment.
6. Address errors
Customers must review the shipping address before checkout. Contact support as soon as possible if an address is wrong. Once production or shipment has begun, an address change may not be possible. Additional carrier, return or re-shipping costs caused by an incorrect or incomplete address may be charged to the customer.
7. Lost, damaged or incorrect shipments
If an order is lost in transit or arrives damaged or incorrect, email support@thecustomvibe.com with the order number and supporting photos when applicable. We will review the case under our refund policy and the carrier's tracking information.
8. Returns
Do not send a return to the registered business address. Contact support first for instructions. Custom-made products are subject to our refund policy.
Contact
HyperEcom LLC
Registered business address: 212 N 2nd St Ste 100, Richmond, KY 40475, United States
Email: support@thecustomvibe.com
Phone: +1 (888) 713-3889
