Refund policy

The Custom Vibe — Return & Refund Policy

 

Thank you for choosing The Custom Vibe (thecustomvibe.com). Because every order is custom-printed to your spec, our policy reflects industry standards for made-to-order apparel.

 

1. Custom, Made-to-Order — No Change-of-Mind Returns

Every item is printed to order with your logo, colors and chosen sizes, so we do not accept returns or exchanges for change of mind or incorrect size. Please use our size chart before ordering.

 

2. Order Cancellation

Email support@thecustomvibe.com within 6 hours of placing your order to cancel. After 6 hours, production may have started and a 30% restocking + cancellation fee applies.

 

3. Manufacturing Defects

If the garment arrives with a defect (broken stitching, fabric tear, printing misalignment), email a clear photo to support@thecustomvibe.com within 14 days of delivery. We will remake or fully refund at no cost to you.

 

4. Buyer-Supplied Artwork Errors

We match your approved artwork proof exactly. Errors in the artwork you provided (typos, low-resolution logos, or colors you approved) cannot be refunded.

 

5. Bulk Orders (10+ Units)

For crew uniforms, family-business bundles, or seasonal hires, contact support@thecustomvibe.com first. We handle bulk defect replacement on a case-by-case basis.

 

6. Refund Timing

Approved refunds appear on your original payment method within 5-10 business days.

 

Questions? Email support@thecustomvibe.com — we reply the same day during support hours: 9 PM – 1 PM US Eastern (1:00–17:00 UTC), every day.